Programme objectives – what can you expect to learn?

    • Foster effective listening to establish trust and build relationships as well as the capacity for innovation and productive change;
    • Promote language and communication styles that reinforce appreciation, improvement and forward-focused goalsetting;
    • Help people communicate in ways that reduce defensive behaviour, in themselves and others while managing firm boundaries;
    • Become more confident in asking for and receiving feedback and appreciation gracefully;
    • Deliver clear requests and offers that produce commitment and shared understanding.

    All webinars are highly interactive, participative and immediately applicable to your professional and/or private context. We will use peer learning, individual reflection and additional learning resources such as videos, articles and learning guides. Webinars will be recorded for participants’ use and further immersion. The programme concludes with an individual action plan to carry your learning forward.  Furthermore, you will receive additional personalised support in a follow-on group mentoring session at reduced group size.

    What is this programme about?

    Organisations that incorporate feedback mechanisms into their culture are better equipped to withstand turmoil and rapid change in their environment. People who can communicate effectively and safely what works, what can be improved and how they appreciate others, have a stronger sense of belonging to the organisation. Appreciation and recognition increase employee retention, morale, collaboration and performance. Harvesting feedback also plays a crucial role in innovation, continuous improvement and organisational growth.

    While it takes time – and a mindset shift – to create a strong feedback culture, this programme provides training in the fundamental feedback principles, such as deep listening, asking generative questions, giving (challenging) feedback effectively and proactively asking for feedback. It nurtures a growth and development mindset in people, helping them communicate in ways that feel psychologically safe.

    Session Contents and Registration


    • Free Orientation Session


    • Webinar 1:    Levels of listening and powerful enquiry


    • Webinar 2:   Forward-focused feedback, asking for and receiving feedback


    • Webinar 3:    Effective challenging feedback, managing  boundaries and follow-up


    • Webinar 4:   Successful requests and offers, personal action plan


    • Session 5: Group Mentoring – personalised support and guidance

    Facilitated by Alexandra Montgomery

    Alexandra is an accredited leadership coach, facilitator and yoga-mindfulness teacher with over 20 years’ experience in international management, organisational development, human resources and start-up projects. She has worked with a diversity of organisations and networks, both in the social-environmental and corporate sector. Alexandra accompanies individuals and teams on their journeys towards more inclusive, people-centered and emotionally agile forms of leadership & collaboration. Dedicated to new/conscious ways of working, Alexandra uses innovative body-mind techniques to foster courage, a spirit of continuous learning and alignment in people, organisations and communities.

    How to Elrol?

    Each course requires a minimum of 6 attendees, please email us with expressions of interest and we will be in touch as soon as dates are available. Thank you

    Learning through Feedback – Learning Resources

    ‘Receiving Feedback’ by Sheila Heen

    Why feedback rarely does what it’s meant to

    How Managers Self-Sabotage When Giving Negative Feedback

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    Thank you.