Programme objectives – what can you expect to learn?

•    Deep listening and powerful enquiry

•.   Effective feedback and feedforward (goal-setting) conversations

•.   Asking for and receiving feedback

•.   Successful requests and offers

All webinars are highly interactive, participative and immediately applicable to your professional and/or private context. We will use peer learning, individual reflection and additional learning resources such as videos, articles and learning guides. Webinars will be recorded for participants’ use and further immersion. The programme concludes with an individual action plan to carry your learning forward.  Furthermore, you will receive additional personalised support in a follow-on group mentoring session at reduced group size.

What is this programme about?

Organisations that incorporate feedback mechanisms into their culture are better equipped to withstand turmoil and rapid change in their environment. People who can communicate effectively and safely what works, what can be improved and how they appreciate others, have a stronger sense of belonging to the organisation. Appreciation and recognition increase employee retention, morale, collaboration and performance. Harvesting feedback also plays a crucial role in innovation, continuous improvement and organisational growth.


While it takes time – and a mindset shift – to create a strong feedback culture, this programme provides training in the fundamental feedback principles, such as deep listening, asking generative questions, giving (challenging) feedback effectively and proactively asking for feedback. It nurtures a growth and development mindset in people, helping them communicate in ways that feel psychologically safe.

Session Contents

Webinar 1:     Levels of listening and powerful enquiry

Webinar 2:     Forward-focused feedback, asking for and receiving feedback, appreciation

Webinar 3:     Effective challenging feedback, managing  boundaries and follow-up

Webinar 4:     Successful requests and offers, personal action plan

Session 5:   Group Mentoring – personalised support and guidance


  • 1 place = £ 350/person

    2 places = £ 550

    3 or more places = £250 each

    Group discounts available

  • Reduced price and pro-bono places available on request


  • Supplementary Coaching available at a reduced rate when booked with the programme



Facilitated by

Alexandra Montgomery

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